Data Operations Specialist

Responsibilities

• Develop, QC, audit, and deliver completed and approved datasets meeting predetermined deadlines with a goal of complete accuracy.
• Work with stakeholders at all levels to identify and address process gaps with process improvement ideas that bring efficiency and structure to workflows.
• Assist our AI and RPA models by manually parsing data to help derive insights for automation.
• Interpret and understand client requirements for every project and execute it per the defined rules.
• Perform annotations to help train our ML models.
• Direct and monitor progress and performance of the team.
• Act as a culture carrier and live by all our core values of ownership, commitment, collaboration, agility and innovation, and a growth-oriented mindset.
• Respond to client inquiries related to ongoing projects.
• Research and troubleshoot issues associated with data and/or tools provided.
• Assess project proposals, provide time estimates then document time and accuracy for evaluation purposes.
• Assist in documentation and continual improvements of SOP’s for internal workflows.
• Prepare tools and reports that measure and evaluate team accuracy and productivity.
• Assist in planning and allocation of daily work queues.
• Ensure that complex concepts shared by our stakeholders are accurately documented in a straightforward manner.
• Manage ETAs and deliverables by coordinating with different teams working remotely.
• Display excellent change management and risk management skills at an individual level, during the execution of all tasks.
• Conduct process training sessions for new members of a team or project.

Requirements

• Must at least have a bachelor’s degree in any stream.
• Must have at least 1 – 2 years of work experience. This can include –
  – Any role that involved building high-quality datasets, or
  – Operations roles that may have involved managing business processes, audits, etc., or
  – Exposure to client management, including, gathering requirements to build datasets that are customized according to the client’s needs.
• Must be excellent with oral and written communication.
• Must have intermediate to advanced excel skills.
• Must have used SQL while dealing with data.
• Must be able to pay excellent attention to details and have good change management skills.
• Must be a team player and a quick learner with a solution-oriented nature and a positive attitude.
• Availability to work at adaptable and flexible hours.
• An open-minded, motivated self-starter with a positive approach to problem-solving.
• An active listener who can effectively translate instructions into action.
• A quick learner who is tech-savvy and enjoys working with data.

Other Infrastructure Requirements

Since this is a completely work-from-home position, you will also require the following –

• High-speed internet connectivity for video calls and efficient work.
• Capable business-grade computer (e.g., modern processor, 8GB + of RAM, and no other obstacles to interrupted, efficient work).
• Headphones with clear audio quality.
• Stable power connection and backups in case of internet/power failure.